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99 Skills of 21st Century Market Place : Week 22

Week 22 of the 99 Skills of the 21st Century Marketplace is Here! This week we focus on three critical Organizational Skills: Goal Setting , Resource Management & Mediation. These are essential to enhance an individual's professional effectiveness, optimize the use of resources, resolve conflicts, and lead with confidence and integrity. Let us delve into strategies, techniques, and exercises to develop and enhance these Business skills. By honing your abilities in Goal Setting, Resource Management & Mediation, you can engage in prioritizing tasks, efficient allocation of assets, and effective conflict resolution. Ultimately, building these skills sets the stage for long-term success, fulfillment, and meaningful contributions in various aspects of life. Join us as we explore these vital leadership skills and share your thoughts on the 99 Skills because the 100th is You!

64. Goal Setting

A Quote:

“Goal-setting is powerful, partly because it provides focus. It shapes our dreams. It gives us the ability to hone in on the exact actions we need to perform to achieve everything we desire in life"- Jim Rohn

A Definition: Goal setting refers to the process of defining specific, measurable, achievable, relevant, and time-bound objectives or targets that an individual or organization aims to achieve. It involves identifying what needs to be accomplished, outlining the steps to reach the desired outcome, and setting a clear timeline for completion.

An Example:

Starbucks is a multinational coffeehouse chain known for its high-quality coffee, inviting ambiance, and global presence. In the early 2000s, Starbucks embarked on an ambitious goal-setting strategy to expand its footprint worldwide.To achieve this, they meticulously measure their progress each year, conduct thorough market research to identify potential locations, and assess consumer demand to ensure the goal is attainable.

As part of their commitment to inspiring and nurturing the human spirit through the Starbucks Experience, this expansion plan aligns perfectly with their mission. The clear time-bound deadline of five years provides Starbucks with a sense of urgency and direction as they work relentlessly to bring their coffee and unique ambiance to countless new neighborhoods around the globe.

Starbucks' action plan for achieving the goal of opening 10,000 new stores globally in five years involves strategic market selection, meticulous location planning in prime areas, strengthening supply chain and logistics, adapting menus and ambiance to local preferences, and investing in workforce development for consistent service quality.

As a result of their goal-setting strategy, Starbucks experiences significant global expansion, becoming a dominant player in the coffeehouse industry and enhancing its brand presence in various countries. This example illustrates how goal setting can drive growth, expansion, and success for a company, guiding its efforts toward achieving ambitious objectives and realizing its vision.

A Checklist:

  1. Specific: Clearly define the goal and its importance.

  2. Measurable: Set quantifiable metrics to track progress.

  3. Achievable: Ensure the goal is realistic and feasible.

  4. Relevant: Align the goal with values and long-term objectives.

  5. Time-bound: Set a specific deadline for achieving the goal.

  6. Written Down: Document the goal to reinforce commitment.

  7. Action Plan: Develop a detailed plan with smaller tasks.

  8. Resources: Identify and access necessary tools and support.

  9. Accountability: Share the goal with someone to stay motivated.

  10. Flexibility: Be open to adjusting the goal if needed.

  11. Celebrate Progress: Reward yourself for achievements along the way.

65. Resource Management

A Quote:

"Effective resource management is the key to unlocking the full potential of any endeavor, aligning capability with opportunity to create remarkable achievements." - Stephen Covey

A Definition: Resource management refers to the systematic and strategic planning, allocation, and utilization of various resources within an organization or project to achieve specific objectives efficiently and effectively. Resources can include tangible assets like finances, manpower, equipment, and materials, as well as intangible resources like time, knowledge, and skills.

An Example:

NASA, the United States' space agency, is renowned for its meticulous resource management in planning and executing space missions. Conducting space missions involves managing a wide array of resources, including financial budgets, spacecraft components, fuel, and human resources. The complex and high-stakes nature of space missions demands precise planning and allocation of resources to ensure mission success while adhering to tight constraints.

NASA's resource management for space missions involves comprehensive project planning, risk assessment, and contingency planning to ensure mission success. Efficient budget management allows for cost optimization, making the most of available funds. The agency also focuses on optimal use of human resources by assembling skilled teams for specific mission tasks, fostering cross-functional collaboration and effective delegation.

Their resource management practices have resulted in numerous successful space missions, demonstrating the effectiveness of their strategies. Meticulous planning and allocation of resources have led to mission success with minimal delays. Efficient budget management has optimized funds, maximizing scientific output. Rigorous risk assessments and contingency planning have ensured safety and reliability, reducing resource-related failures. These practices have also facilitated valuable data collection and scientific discoveries, contributing to advancements in space exploration and technology.

A Checklist:

  1. Resource Identification: Identify and categorize the resources needed for the project or task.

  2. Resource Planning: Forecast the quantity and timing of resource requirements and create a resource plan.

  3. Resource Allocation: Allocate the right resources to tasks based on their skills and avoid under or overallocation.

  4. Resource Optimization: Maximize productivity and efficiency by optimizing resource utilization.

  5. Resource Tracking: Monitor resource utilization and availability throughout the project.

  6. Contingency Planning: Develop backup plans for unexpected events affecting resources.

  7. Communication: Communicate resource needs and allocations effectively with stakeholders.

  8. Resource Development: Invest in training and development to enhance resource skills.

  9. Prioritization: Prioritize resources for critical tasks aligned with project objectives.

  10. Resource Efficiency: Seek ways to optimize resource use and reduce waste.

  11. Flexibility and Adaptability: Be flexible and resourceful in handling unforeseen challenges.

  12. Performance Evaluation: Evaluate resource management effectiveness and apply lessons learned.

66. Mediation

A Quote:

"Mediation is not about taking sides, but about guiding parties to a shared understanding."- Mary Parker Follett

A Definition: Mediation is a voluntary and confidential process involving a neutral third party (the mediator) who helps parties in conflict resolve disputes. The mediator facilitates communication, promotes understanding, and empowers the parties to craft their own mutually agreeable solution. It is a non-adversarial method of conflict resolution used in various settings.

An Example:

Google, a multinational technology company, is known for its emphasis on fostering a positive and collaborative work environment.As Google continued to grow rapidly, it faced the challenge of managing workplace conflicts that could arise due to diverse teams, different working styles, and varying perspectives. To address workplace conflicts and disputes, it has implemented a mediation program that encourages open communication and resolution among employees.

Google's mediation program focuses on empowering employees to resolve conflicts by providing them with mediation training. The process is confidential and informal, creating a safe space for open communication. Neutral third-party mediators facilitate discussions, encouraging parties to find mutual solutions. By involving employees in conflict resolution, Google fosters a sense of ownership and responsibility, leading to faster resolutions and a positive work environment.

Google's mediation program has yielded positive outcomes, including faster conflict resolution, enhanced communication, improved employee satisfaction, and strengthened team collaboration. The process prevents issues from escalating, fosters open communication, and empowers employees to participate in resolution, leading to a positive work environment and increased productivity.

This mediation program is a prime example of how an emphasis on open communication, empowerment, and collaboration can lead to effective conflict resolution in the workplace. By providing a safe and confidential space for employees to address their concerns, Google has created a work culture that promotes harmony, cooperation, and a sense of mutual understanding among its diverse workforce.

A Checklist:

  1. Pre-Mediation Preparation: Gather information and schedule individual sessions with each party.

  2. Setting Ground Rules: Establish respectful communication and explain the mediation process.

  3. Creating a Neutral Environment: Choose a neutral and private location for the mediation.

  4. Active Listening: Encourage active listening and use effective techniques to understand perspectives.

  5. Identifying Interests and Concerns: Help parties uncover underlying needs behind their positions.

  6. Generating Options: Facilitate brainstorming for potential solutions.

  7. Evaluating and Assessing Options: Assist parties in assessing the pros and cons of each option.

  8. Reaching Agreement: Help parties narrow down options and reach a mutual agreement.

  9. Drafting the Agreement: Assist in creating a clear and comprehensive written agreement.

  10. Voluntary Nature of Mediation: Emphasize voluntary participation and consent.

  11. Impartiality and Neutrality: Demonstrate impartiality as the mediator.

  12. Follow-Up and Implementation: Follow up to ensure the agreement's implementation and offer further support if needed.

Come & Collaborate

Thank you for joining us on this journey through 99 skills at the 21st-century workplace. We believe that the key to success is continuous learning, so we encourage you to keep seeking out new knowledge and skills.

To help you on your path, we are offering a special #DISCovery Session for our readers. This one-on-one coaching session will help you identify your strengths, set career goals, and progress to a personalized plan for success. To book your session, go to a and use the code "99SKILLS" for a special discount.

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