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99 Skills of 21st Century Market Place : Week 14

Updated: May 31, 2023

Welcome to Week 14 of the 99 Skills of 21st Century Market Place series! Get ready to explore a powerful set of skills that can transform the way you navigate the modern world. This week, we're diving into the dynamic realm of Emotional Intelligence, where we'll uncover the secrets of self-regulation, motivation, and empathy. These skills are not only essential for personal growth but also vital for thriving in today's interconnected marketplace. Discover how mastering self-regulation keeps you cool under pressure, how motivation propels you towards your goals, and how empathy builds strong connections and effective communication. Get ready to unleash your Emotional Intelligence prowess and unlock limitless potential! Let's jump in and discover these skills together!

40. Self-Regulation:

A Quote:

"When we self-regulate well, we are better able to control the trajectory of our emotional lives and resulting actions based on our values and sense of purpose." ~ Amy Leigh Mercree

A Definition: Self-regulation is the ability to manage and control one's thoughts, emotions, and behaviours in order to achieve personal and professional goals. It involves self-discipline, emotional intelligence, and the ability to resist impulsive reactions.

An Example:

Elon Musk, the visionary entrepreneur and CEO of SpaceX and Tesla, is known for his exceptional self-regulation skills. In one instance, during the development of SpaceX's Falcon 1 rocket, the company faced numerous setbacks and technical challenges that put the entire project at risk.

Despite the mounting pressure and setbacks, Musk demonstrated remarkable self-regulation throughout the process. He remained composed and focused, even in the face of adversity. Instead of giving in to frustration or panic, he diligently analysed each problem, sought expert advice, and made calculated decisions to address the issues at hand.

Musk's ability to regulate his own emotions and maintain a clear mindset played a crucial role in the eventual success of the Falcon 1 project. His unwavering determination and self-discipline inspired his team members to persevere and find innovative solutions to complex problems.

This example showcases the significance of self-regulation in achieving remarkable outcomes. Self-regulation is a vital skill for leaders in any field, enabling them to navigate challenges, maintain focus, and inspire others. Learning from examples like Elon Musk can inspire individuals to cultivate and harness their own self-regulation skills to achieve extraordinary results in their professional endeavours.

A Checklist:

  • Practice self-awareness and mindfulness to recognise your emotions and reactions.

  • Set clear goals and establish a plan to achieve them.

  • Develop healthy coping mechanisms for stress and frustration.

  • Practice self-reflection and learn from your mistakes.

  • Seek feedback and actively work on areas of improvement.

41. Motivation:

A Quote:

"Motivation is the driving force behind our thoughts, feelings, words and actions which transfers us from one reality to another, from where I am to where I wish to be." ~ Satish Kumar

A Definition: Motivation is the inner drive and enthusiasm that compels individuals to take action and achieve their goals. It involves setting meaningful goals, maintaining a positive mindset, and persisting in the face of challenges.

An Example:

Sir Richard Branson, the renowned entrepreneur and founder of the Virgin Group, exemplifies the power of motivation skills. In the early years of Virgin Atlantic, Branson faced a significant challenge when a rival airline successfully launched a new route that threatened Virgin's profitability and market share. Instead of succumbing to the pressure, Branson harnessed his motivation skills to rally his team and devise a strategic response. He personally engaged with employees at all levels, inspiring them to think outside the box and come up with innovative solutions.

Branson's unwavering belief in the company's vision and his ability to convey a sense of purpose to the team ignited a renewed motivation among the employees. They worked tirelessly to develop new marketing strategies, enhance customer service, and differentiate themselves in the market. Through his charismatic leadership and infectious enthusiasm, Branson led Virgin Atlantic to not only withstand the competition but also emerge stronger. The team's motivation and collective efforts resulted in increased customer loyalty, expanded routes, and sustained growth for the company.

The example of Richard Branson highlights how motivation skills can make a significant impact on the success of a business. By instilling a sense of purpose, fostering a positive work environment, and actively supporting and inspiring team members, leaders can drive motivation and achieve exceptional outcomes.

A Checklist:

  • Set clear, achievable goals that align with your values and aspirations.

  • Break down larger goals into smaller, manageable tasks.

  • Find intrinsic and extrinsic sources of motivation, such as personal fulfillment, rewards, or recognition.

  • Surround yourself with supportive and inspiring individuals.

  • Practice self-care and maintain a healthy work-life balance.

42. Empathy:

A Quote:

"Learning to stand in somebody else's shoes, to see through their eyes, that's how peace begins. And it's up to you to make that happen. Empathy is a quality of character that can change the world." ~ Barack Obama

A Definition: Empathy is the ability to understand and share the feelings and perspectives of others. It involves active listening, perspective-taking, and showing compassion and understanding towards others.

An Example:

Malala Yousafzai, the Nobel Peace Prize laureate and education activist, exemplifies the transformative power of empathy. After surviving an assassination attempt by the Taliban due to her advocacy for girls' education, Malala became an even stronger advocate for education rights and empathy became a cornerstone of her work.

In 2012, Malala founded the Malala Fund, an organisation dedicated to empowering girls through education. One of the initiatives of the fund was to establish schools and support educational programs in regions affected by conflict and inequality. Malala's empathy skills played a pivotal role in building trust and fostering connections with the communities she aimed to help. She actively listened to the stories and experiences of the individuals she met, understanding their unique challenges and needs. By empathising with their struggles, she was able to create targeted interventions that addressed the specific barriers to education they faced.

Through her empathy-driven approach, Malala established safe spaces for girls to learn, provided scholarships and educational resources, and advocated for policy changes to ensure access to education for all. Her ability to deeply understand and connect with others not only saved the individuals but also brought global attention to the importance of education as a catalyst for change.

Malala's example showcases how empathy skills can transcend boundaries, bridge gaps, and drive meaningful impact. By actively listening, understanding, and empathising with others, leaders can create transformative change and contribute to a more inclusive and compassionate world.

Another Example in a Corporate Set-Up:

In a fast-paced and highly competitive tech company, Sarah, a team leader, noticed that one of her team members, John, had been struggling with his performance and seemed disengaged. Instead of simply reprimanding him or ignoring the issue, Sarah decided to approach the situation with empathy.

Sarah scheduled a one-on-one meeting with John to discuss his challenges and concerns. During the conversation, she actively listened to John's frustrations and acknowledged the pressure he was facing. Sarah empathised with his situation, realising that John was overwhelmed by the increased workload and struggling to balance his personal and professional life.

Rather than focusing solely on John's shortcomings, Sarah took the time to understand his strengths and interests. She recognised that John had previously excelled in a different role that allowed him to utilise his creative problem-solving skills. With this insight, Sarah proposed a project realignment, giving John the opportunity to work on tasks that aligned with his strengths and provided a sense of fulfillment.

Sarah also implemented a more flexible work schedule for John, allowing him to better manage his personal commitments and reduce stress. She provided ongoing support, checking in with John regularly and offering guidance and resources to help him overcome challenges.

As a result of Sarah's empathetic approach, John's performance significantly improved. He regained his motivation, became more engaged in his work, and started delivering exceptional results. The team also benefited from Sarah's empathetic leadership, as it fostered a positive and supportive work environment, leading to increased collaboration and productivity overall.

This example demonstrates how empathy skills in a corporate setting can help leaders understand their team members' individual challenges and create a supportive and inclusive work culture. By empathising with employees' concerns, leaders can develop tailored solutions, boost morale, and ultimately drive both personal and team success.

A Checklist:

  • Practice active listening and give others your full attention.

  • Put yourself in others' shoes and try to understand their experiences and emotions.

  • Show genuine interest and ask open-ended questions to encourage dialogue.

  • Practice non-judgment and suspend your own biases and assumptions.

  • Cultivate a culture of empathy by promoting inclusivity and respect in your interactions.

Come & Collaborate

Thank you for joining us on this journey through 99 skills at the 21st-century workplace. We believe that the key to success is continuous learning, so we encourage you to keep seeking out new knowledge and skills.

To help you on your path, we are offering a special #DISCovery Session for our readers. This one-on-one coaching session will help you identify your strengths, set career goals, and progress to a personalized plan for success. To book your session, go to at and use the code "99SKILLS" for a special discount.

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