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99 Skills of 21st Century Market Place : Week 3

Updated: Mar 8, 2023

Welcome to Week 3 of our 99 Skills for the 21st Century Market Place series. This week, we'll be focusing on three critical skills that are essential for success in any workplace: Analytical Thinking, Data Presentation, and Problem Solving. These skills are vital in today's fast-paced and data-driven business world, where companies need employees who can analyze complex data, communicate it effectively, and come up with innovative solutions to complex problems. By mastering these skills, you'll be able to make better decisions, identify opportunities for improvement, and optimize business processes, which will make you a valuable asset to any organization. So let's dive in and explore the importance of these essential skills in more detail!

7. Analytical Thinking

"Thinking is the hardest work there is, which is probably the reason so few engage in it." - Henry Ford

An Example :

A company that produces a popular product received several customer complaints about an issue with the product's packaging. The packaging was not keeping the product fresh, resulting in a significant loss of revenue. The company's product development team had no idea what was causing the problem and how to fix it. They first collected data about the product's packaging, including the materials used and the production process. They also analyzed customer feedback to identify common themes and patterns.

After evaluating the data, the team identified a problem with the production process that was causing the packaging to fail. They proposed a solution to change the production process, which was implemented immediately. As a result, the packaging issue was resolved, and the company was able to regain customer trust and avoid a significant financial loss.

This example demonstrates the importance of analytical thinking in identifying the root cause of a problem and developing effective solutions. Without analytical thinking, the company's product development team may have struggled to resolve the issue, resulting in long-term damage to the company's reputation and bottom line.

A Definition : Analytical thinking is the ability to break down complex problems into smaller parts and evaluate each piece systematically. It involves using logic, critical thinking, and data analysis to draw conclusions and make decisions.

A Checklist :

  • Breaking down complex problems into smaller, more manageable parts

  • Evaluating information and data objectively

  • Identifying patterns and trends in data to inform decision-making

  • Utilizing critical thinking and logic to draw conclusions and solve problems

  • Considering different perspectives and options before making a decision

8. Data Presentation

"The goal is to turn data into information, and information into insight." - Carly Fiorina

An Example :

A healthcare organization was struggling to communicate complex medical data to patients, resulting in confusion and misunderstandings. To address this issue, the team created a series of infographics that highlighted key information about medical procedures and treatments in a visually appealing and easy-to-understand way. They also created short videos that explained complex medical concepts in simple terms.

As a result of these efforts, patients were better able to understand their medical conditions and make informed decisions about their healthcare. The healthcare organization also received positive feedback from patients and saw a decrease in patient complaints and confusion.

This example demonstrates the importance of data presentation in making complex information more accessible and understandable. By using data presentation techniques, the healthcare organisation was able to improve patient education and communication, resulting in better health outcomes for patients.

A Definition : Data presentation is the process of visually displaying information in a clear and concise way. It involves using charts, graphs, and other visual aids to communicate complex data to others.

A Checklist :

  • Understanding the needs of the audience and tailoring the presentation accordingly

  • Using clear and concise language to explain complex information

  • Incorporating visual aids such as charts and graphs to make the information more accessible

  • Highlighting the most important information to draw attention to key insights

  • Presenting the data in a logical and easy-to-follow manner

9. Problem Solving

"In the middle of every difficulty lies opportunity." - Albert Einstein

An Example :

A manufacturing company was facing a significant quality control issue with one of its products. The issue was causing a high rate of defects, resulting in lost revenue and customer complaints. The company's production team was unable to identify the root cause of the problem.

The company's leadership team decided by forming a cross-functional team of experts from different areas of the company and tasked them with identifying the root cause of the problem and developing a solution. The team used problem-solving tools such as root cause analysis and the five whys to identify the root cause of the quality control issue. They then developed and implemented a solution that addressed the root cause and eliminated the defect issue.

As a result, the company was able to save significant amounts of money, avoid customer complaints, and maintain its reputation in the market. This example demonstrates the importance of problem-solving in identifying and resolving complex issues. By using problem-solving techniques, the company was able to identify the root cause of the quality control issue and develop an effective solution, resulting in significant benefits for the company.

A Definition: Problem solving is the process of identifying, analyzing, and resolving problems using critical thinking and creativity. It involves breaking down complex problems into smaller, more manageable parts and using a variety of techniques to solve them.

A Checklist :

  • Identifying the root cause of a problem before attempting to solve it

  • Brainstorming and evaluating multiple potential solutions

  • Working collaboratively with others to find the best solution

  • Taking a systematic approach to solving the problem

  • Being flexible and adaptable when faced with unexpected challenges

Come & Collaborate

I invite you to share your thoughts, experiences, and insights with me. Your responses will help shape the content of this work and ensure that it meets the needs and interests of our audience. This is a win-win voyage for all of us, and I look forward to learning from you as we navigate the exciting world of career development together.

Meanwhile do connect with us to have an intentional voyage plan to navigate your journey to significance. Book a DISCovery Session at https://go.johnsonodakkal.com/DISCover

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